Customer Retention

How can we help you retain more of your customers?

Customer Retention & Recovery

Our innovative program augments the standard collection program used by many broadband providers with the addition of call center services, non-pay field collections and equipment recovery services.

50% Equipment Recovery Rate

Vozzcom's customized recovery program recovery rate for equipment normally approaches 50 percent.

father and daughter at table with laptop

20% to 40% Save Rate

Vozzcom's program results in a 20 to 40 percent save rate [(field saves + cancels) / work orders issued] or correspondingly a 20 to 40 percent reduction in non-pay disconnects.

What is Vozzcom's Secret Weapon?

Vozzcom’s secret weapon begins with a talented traveling team that efficiently launches new cable locations using proven best practices that provides seamless integration into an MSOs existing infrastructure. To date, Vozzcom has earned 15 Gold Awards for Safety from SCTE.

Attracting the best employee candidates ensures that our field technicians can execute multiple disciplines. Managers carry out quality assurance checks to guarantee that the highest customer service standards and technical quality are consistently met.

After more than two decades of serving cable customers, we have earned a reputation with top MSOs as partners in retaining the valued cable customer.

A diverse workforce sets a strong foundation for meeting cable’s customers in the field. Connecting with long-time customers, building relationships and consistently outperforming aggressive retention goals have made Vozzcom one of cable’s most respected partners.