INSTALLATIONS: Insure Your Customers’ First Impression a Positive One

Vozzcom offers a variety of installation services to ensure that the provider has the necessary augmented skill-sets for their customer’s requests.

Our installation services include:

Analog and Digital Cable Installation

Often the first point of contact for a cable company, Vozzcom knows the importance that a positive customer experience has on the reputation of our client's business. With this goal in mind, every technician is uniformed and strives to provide fast, friendly and efficient service to all customers. Essential services include customer education and verification of transmission.

VOIP
Digital Telephony (VoIP) Installation

As one of cable’s most exciting offerings, digital telephony installation requires the field service technician to be adept at troubleshooting as well as network installation. Each Vozzcom VoIP tech is an expert in installation as well as easily explaining operating procedures. Dial tones and phone numbers are confirmed and demonstrated.

High Speed Data Installations

The Gold Standard to browsing the Internet, Vozzcom techs are industry experts in installations, as well as ambassadors of the technology, often up-selling this essential triple play component when install other services.



The company also offers a variety of services to support these installation services. These services include:

  • Aerial Installation
  • Underground Installation
  • MDU Installation
  • Reconnects
  • Digital Converter Installation
  • Additional Outlets
  • Upgrade/Downgrades
  • Relocation of Outlets
  • Drop buries
  • Custom Work
Vozzlink, our Online Data Center that Keeps you Connected to the Field

Exclusive to Vozzcom’s customers, Vozzlink allows clients to log-in and view reports online 24-hours a day.

“Cable company managers use outsourcing as a way to lower costs and improve operational efficiency” says Vozzcom Chief Operating Officer David E. Vozzola who developed the Vozzlink software. “Even with a field service provider, cable managers still want to maintain a link with their field operations, a benefit Vozzlink offers.”

“Our clients count on us to present the best possible image of their company out in the field and to do a great job,” says Vozzcom President Doreen Vozzola. “We’re committed to this mission and offer ongoing proof of that commitment by allowing them to view results online and at their convenience.”

Vozzlink reports identify critical success factors through Key Performance Indicators (KPIs). Standard KPIs include field collection save percentages, total collection save percentages, average balances collected, disconnect completion rate percentages, quality assurance performed, equipment recovery detail and equipment loss detail. Vozzlink reports can also be customized at the client’s request.