Vozzcom's CUSTOMER RETENTION AND RECOVERY PROGRAM
Our innovative program augments the standard collection program used by many broadband providers with the addition of non-pay field collections, non-pay disconnects and post-disconnect equipment recovery.
40% to 70% SAVE RATE
This program results in a 40% to 70% save rate [(field saves + cancels) / work orders issued] or correspondingly a 40% to 70% reduction in non-pay disconnects.
65% EQUIPMENT RECOVERY RATE.
Additionally, the recovery rate of equipment normally approaches 65%.
Vozzcom’s secret weapon begins with a talented traveling team that efficiently launches new cable locations using proven best practices that provides seamless integration into an MSOs existing infrastructure. To date, Vozzcom has earned 15 Gold Awards for Safety from SCTE.
Attracting the best employee candidates ensures that our field technicians can execute multiple disciplines. Managers carry out Quality Assurance checks to guarantee that the highest in customer service standards and technical quality are consistently met.
After a decade of serving cable customers, we have earned a reputation with top MSOs as a partner in retaining the valued cable customer.