CUSTOMER RETENTION AND RECOVERY PROGRAM

Our innovative program augments the standard collection program
used by many broadband providers with the addition of call center services, non-pay field collections and equipment recovery services.

 

50% EQUIPMENT RECOVERY RATE.

Additionally, the recovery rate of equipment normally approaches 50%.

 

 

 

20% to 40% SAVE RATE

This program results in a 20% to 40% save rate [(field saves + cancels) / work orders issued] or correspondingly a 20% to 40% reduction in non-pay disconnects.

 

Vozzcom’s secret weapon begins with a talented traveling team that efficiently launches new cable locations using proven best practices that provides seamless integration into an MSOs existing infrastructure. To date, Vozzcom has earned 15 Gold Awards for Safety from SCTE.

 

Attracting the best employee candidates ensures that our field technicians can execute multiple disciplines. Managers carry out Quality Assurance checks to guarantee that the highest in customer service standards and technical quality are consistently met.

 

After more than two decades of serving cable customers, we have earned a reputation with top MSOs as a partner in retaining the valued cable customer.