The leading provider of
broadband fulfillment services
How do we realize retention rates for our clients
as high as 70% in some of our markets?
Our Secret Weapon
A diverse workforce sets a strong foundation for meeting cable’s customers in the field. Connecting with long-time customers, building relationships and consistently outperforming aggressive retention goals is what has made Vozzcom one of cable’s most respected partners.
CUSTOMER RETENTION AND RECOVERY PROGRAM
Our innovative program augments the standard collection program
used by many broadband providers with the addition of non-pay field collections, non-pay disconnects and post-disconnect equipment recovery.
65% EQUIPMENT RECOVERY RATE.
Additionally, the recovery rate of equipment normally approaches 65%.
40% to 70% SAVE RATE
This program results in a 40% to 70% save rate [(field saves + cancels) / work orders issued] or correspondingly a 40% to 70% reduction in non-pay disconnects.
Vozzcom’s secret weapon begins with a talented traveling team that efficiently launches new cable locations using proven best practices that provides seamless integration into an MSOs existing infrastructure. To date, Vozzcom has earned 15 Gold Awards for Safety from SCTE.
Attracting the best employee candidates ensures that our field technicians can execute multiple disciplines. Managers carry out Quality Assurance checks to guarantee that the highest in customer service standards and technical quality are consistently met.
After more than a decade of serving cable customers, we have earned a reputation with top MSOs as a partner in retaining the valued cable customer.
©2010 Vozzcom Inc. All rights reserved.
Vozzcom is one of the countries leading customer retention specialists.
11768 W Sample Road | Coral Springs, FL 33065
Toll Free: (866) 254-8600 | Broward: (954) 753-8600 | Email: Sales@vozzcom.net